Refund policy

One flat fee. Membership is €49.99 a month, and that is the only thing we charge. There is no fee per introduction, so accepting or declining an introduction never changes what you pay.

Membership refunds inside 14 days. Dutch consumer law gives you a 14-day right to withdraw from a new subscription. If you cancel within 14 days of your first payment and haven’t accepted any introductions, we refund it in full. During the free founding months you haven’t paid anything, so there is nothing to refund.

Membership refunds after 14 days. We don’t pro-rate partial months. If you cancel after the 14-day window, your membership stays active until the end of the current billing period and won’t renew. If something specific went wrong, write to us. We almost always make it right.

Pauses and freezes. Whether you pause matching in settings or we freeze your account (see our terms), the current billing period isn’t refunded, and you aren’t charged for the periods after it until matching is back on.

If you’re not getting introductions. We don’t promise a cadence. liori is picky on your behalf, and sometimes that means weeks or months without an introduction. If a long stretch starts to feel wrong, write to us. We’ll look at the matching settings together and figure out what to do.

Disputes. Send an email to hi@liori.app. We aim to reply within two working days. If we can’t reach an outcome you’re happy with, you can escalate to the Dutch consumer authority (ACM) or to your bank for a chargeback. We’d rather sort it directly.

These terms sit alongside our terms and pricing page. Last updated: 28 September 2026.